1. Who We Are
Instant Eprex ("we," "us," "our," or "the platform") is an AI-powered auto trading service operated by Instant Eprex Ltd., a company registered in the United Kingdom with its mailing address at 1 Canada Square, Level 39, Canary Wharf, London E14 5AB. We're the data controller for all personal information collected through the official website at immediate-ai-eprex.com.
2. What Data We Collect
We try to collect only what we actually need. Here's the full list:
2.1 Information you give us directly
- Account details: your name, email address, phone number, country of residence, and date of birth.
- Identity verification: a government-issued ID document and proof of address (required by our broker partners for regulatory reasons).
- Financial preferences: your selected risk profile, investment goals, and trading preferences.
- Communications: anything you send us via email, live chat, or the help form.
2.2 Information collected automatically
- Device data: browser type, operating system, IP address, and general location (country/city level).
- Usage data: pages visited, time spent, features used, and how you interact with the AI dashboard.
- Cookies: small files stored in your browser — see Section 8 for the full breakdown.
2.3 Information from third parties
- Broker partners: confirmation of your funded account status and trade execution data.
- Fraud prevention services: signals that help us block suspicious activity.
3. Why We Collect It
We use your data for a handful of specific purposes, and nothing more:
- To create, verify, and maintain your account on the platform.
- To deliver the core AI trading service — signals, alerts, auto-execution, and dashboard access.
- To communicate with you about your account, product updates, and support requests.
- To detect and prevent fraud, unauthorized access, and abuse of the service.
- To comply with our legal and regulatory obligations (including anti-money-laundering checks).
- To improve the platform by analyzing aggregated, anonymized usage patterns.
We do not sell your personal information. Full stop. That's not our business model and it never will be.
4. Legal Basis For Processing
If you're in the UK, the EU, or another region with data protection laws (like South Africa's POPIA or Canada's PIPEDA), we rely on the following legal bases:
- Contract: we need your data to deliver the service you signed up for.
- Legal obligation: some data (like KYC documents) we're legally required to collect and retain.
- Legitimate interests: fraud prevention, platform security, and product improvement.
- Consent: for marketing communications, which you can withdraw at any time.
5. How We Share Data
Your data stays with us and a small number of carefully selected partners. Specifically:
- Broker partners: we share your verified account details with the regulated broker you select, so they can hold your funds and execute trades.
- Infrastructure providers: cloud hosting (AWS), analytics (self-hosted), and email delivery services — all bound by strict data processing agreements.
- Compliance & fraud services: to meet legal obligations and protect the platform.
- Law enforcement: only when we're legally required to by a valid order.
We never share your data with advertisers, data brokers, or social media platforms for marketing purposes.
6. How Long We Keep Data
Different data has different retention periods, depending on what it's for:
- Active account data: for as long as your account is open.
- KYC / identity documents: for five years after account closure (legally required).
- Transaction records: for seven years (tax and regulatory requirement).
- Marketing preferences: until you withdraw consent.
- Support tickets: up to two years for quality assurance.
7. How We Protect It
Security is taken seriously. Here's what we do:
- 256-bit SSL encryption on every connection between you and the platform.
- Encrypted storage for all sensitive data at rest.
- Two-factor authentication is available and strongly encouraged on every account.
- Access controls — only specific team members can access identifiable user data, and every access is logged.
- Regular penetration testing by independent security firms.
- Breach response plan — in the unlikely event of a breach affecting your data, we'll notify you within 72 hours as required by law.
8. Cookies & Tracking
We use a minimal set of cookies, grouped as follows:
- Essential cookies: required for the platform to function (login sessions, security tokens). These can't be disabled.
- Functional cookies: remember your preferences — like your preferred language or risk profile view.
- Analytics cookies: we use self-hosted analytics to understand how the platform is used. Data is aggregated and anonymized.
We do not use third-party advertising cookies. You can manage your cookie preferences via your browser settings at any time.
9. Your Rights
Depending on your region, you have the following rights:
- Right to access: get a copy of the data we hold about you.
- Right to correction: fix any inaccurate or incomplete information.
- Right to erasure: ask us to delete your data (subject to legal retention requirements).
- Right to restrict processing: limit how we use your data.
- Right to portability: export your data in a machine-readable format.
- Right to object: to certain types of processing, including direct marketing.
- Right to withdraw consent: at any time, for any processing based on consent.
- Right to complain: to your local data protection authority.
To exercise any of these rights, email privacy@immediate-ai-eprex.com. We respond within 30 days.
10. Children's Privacy
The platform is strictly for adults. We do not knowingly collect personal information from anyone under 18 (or the legal age of majority in your country, whichever is higher). If we discover that we've collected such data, we delete it immediately.
11. International Data Transfers
Because we serve users in over 60 countries, your data may be transferred to and processed in jurisdictions outside your home country. When this happens, we rely on Standard Contractual Clauses approved by the European Commission, along with equivalent safeguards where required by local law.
12. Changes To This Policy
We may update this policy from time to time. When we make material changes, we'll notify you by email and through a notice on the platform at least 30 days before the changes take effect. Minor clarifications or typo fixes may be made without notice.
For any privacy-related questions, data requests, or concerns:
If you're in the UK and we haven't resolved your concern, you can complain to the Information Commissioner's Office (ICO). If you're in the EU, you can contact your national data protection authority.