Got a question, a concern, or just want to chat about the platform? Reach out through any of the channels below. Most replies go out within twenty minutes, any hour of the day.
For account questions, registration help, or anything about using the platform.
support@immediate-ai-eprex.comBugs, glitches, or something acting weird on the dashboard? Our tech team handles these directly.
help@immediate-ai-eprex.comBroker partnerships, press inquiries, or business opportunities — send us a note.
partners@immediate-ai-eprex.comQuestions about deposits, withdrawals, or broker-related finance issues.
finance@immediate-ai-eprex.comBefore you hit send, you might find a faster answer below. Our most-asked topics each have dedicated resources in the help center, but the email addresses above work for everything.
Trouble creating or verifying your account? Our support team typically fixes these within ten minutes.
Funds are handled by our broker partners. We can point you to the right team fast.
Slow loading, charts not updating, or app crashes — the tech team wants to hear about it.
Wondering why the AI made a certain trade? We're happy to walk you through the reasoning.
If you think your account has been compromised, email security@immediate-ai-eprex.com immediately.
We read every feature request. Some of our best updates came from user ideas.
Instant Eprex Ltd.
1 Canada Square, Level 39
Canary Wharf, London E14 5AB
United Kingdom
Mailing address only — please email first.
Live Chat: 24 hours a day, 7 days a week (via dashboard)
Email: Monitored continuously, average reply <20 min
Response Languages: English (primary); German, French, Dutch, Polish, Spanish, Japanese available during business hours.